1. A new knowledge base to make finding answers much easier and faster
2. A new help desk which has the knowledge base embedded.  When you begin to type a message to send to our support team, the help desk automatically suggests relevant help pages that may answer your question instantly.

Additionally, the new help desk and knowledge base are integrated into the redesigned MyOCC dashboard, which you can access by clicking the “MyOCC” link at the top of every page on OurChurch.Com.

Help desk tickets will be handled in the same way, but with new software to insure quick and efficient replies. See the Quick Tips video for an overview of the changes.

httpv://www.youtube.com/watch?v=9Wn3mQZH66E

What do you think of the new help desk, knowledge base, and MyOCC Dashboard? What do you like? Got any suggestions that could make them even more simple, beautiful, and remarkable?  We really value any feedback you give.

Karl Beaudry

Karl Beaudry has worked with the OurChurch.com technical support staff since 2007 and has an extensive web design/programming background. Music is his first love and he enjoys composing, arranging, and playing several instruments. Karl’s wife and 3 grown children are also musicians and they all love spending time at Disney World.

The post OCC Launches New Help Desk and Knowledge Base appeared first on Christian Web Trends Blog: Church Websites, Design, SEO.

httpv://www.youtube.com/watch?v=ygic-pCOKI8

Is your site drawing visitors? If so, what pages are the most popular?

Karl Beaudry

Karl Beaudry has worked with the OurChurch.com technical support staff since 2007 and has an extensive web design/programming background. Music is his first love and he enjoys composing, arranging, and playing several instruments. Karl’s wife and 3 grown children are also musicians and they all love spending time at Disney World.

The post Website Tips Video: Getting Site Statistics appeared first on Christian Web Trends Blog: Church Websites, Design, SEO.

httpv://www.youtube.com/watch?v=ygic-pCOKI8

Is your site drawing visitors? If so, what pages are the most popular?

Karl Beaudry

Karl Beaudry has worked with the OurChurch.com technical support staff since 2007 and has an extensive web design/programming background. Music is his first love and he enjoys composing, arranging, and playing several instruments. Karl’s wife and 3 grown children are also musicians and they all love spending time at Disney World.

The post Website Tips Video: Graphics and Fonts Part 2 appeared first on Christian Web Trends Blog: Church Websites, Design, SEO.

httpv://www.youtube.com/watch?v=L3zC83N_3A0

Is your site guilty of over-using features?

Karl Beaudry

Karl Beaudry has worked with the OurChurch.com technical support staff since 2007 and has an extensive web design/programming background. Music is his first love and he enjoys composing, arranging, and playing several instruments. Karl’s wife and 3 grown children are also musicians and they all love spending time at Disney World.

The post Website Tips Video – Graphics and Fonts (part 1) appeared first on Christian Web Trends Blog: Church Websites, Design, SEO.

httpv://www.youtube.com/watch?v=fUs-uxJbNWc

Have you set the meta tags of the pages in your website?

Karl Beaudry

Karl Beaudry has worked with the OurChurch.com technical support staff since 2007 and has an extensive web design/programming background. Music is his first love and he enjoys composing, arranging, and playing several instruments. Karl’s wife and 3 grown children are also musicians and they all love spending time at Disney World.

The post Website Tips Video – Using Meta Tags appeared first on Christian Web Trends Blog: Church Websites, Design, SEO.

My name is Karl Beaudry and I am an employee of OurChurch.com. My interest in missions, however, goes way back to my childhood, and I am currently a volunteer for Impact, working with music and technical services in my spare time. It is great to see how Impact has been able to take advantage of today’s technology to spread the good news of the Gospel.

For over 40 years now, Impact International has broadcasted a daily radio program called “Impacto”.  Launched in 1964 with one station, God in His grace has promoted Radio Impacto with longevity of 44 years and a confident credibility in the Spanish Speaking World. IMPACTO, a 15 minute daily program, is now aired in 22 countries over 310 stations.  IMPACT is broadcast 10,110 times per month, 2,333 times per week, 333 times per day, and 14 times per hour! Every 2.3 minutes, on the average, 24 hours a day, a broadcast of IMPACT is launched into the airwaves!

With those statistics, who needs the Internet? The answer to that question may surprise you. Actually, those who follow Impact’s ministry need the Internet today more than ever. Impact’s website (www.impactinternational.org) provides a much needed link to radio broadcasts and evangelistic materials for churches and evangelists all over the world. The ability to make crusade information available to the public and radio broadcasts “on demand” is multiplying Impact’s efforts immensely. Crusade results and statistics encourage visitors and donations are increased due to the overwhelming number of salvation decisions that are a product of Impact’s ministry.

Before the Internet, communication with those who needed information from Impact was extremely difficult. The Internet offers the ability to produce a website in both English and Spanish. Radio cannot do this! (Of course, there are always the interpreter options, which could get clumsy on the radio.) Efforts to mail newsletters in the past were always frustrated by a delivery time of up to 6 weeks to some South American countries. Now that same information is available instantly – 24 hours per day.

Recent trips to South America, in particular, but to other countries as well, have shown Impact personnel that the Internet has become available to as many or more people than radio. While radio is certainly a part of the South American culture, it is difficult to determine how many are actually listening or being affected. Internet offers regular statistics with a quick click of the mouse.

Is the Internet necessary for Impact? You bet it is! The good news is that it doesn’t stop with Impact. As more and more missionary endeavors begin to take advantage of the Internet, the Gospel is truly being spread to places it has never been before with an ease that early missionaries could only dream about. God is being glorified as people turn to Him.

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Karl Beaudry served as technical director for Impact International from 1990-1997.  He currently works as Director of Member Support for OurChurch.Com and continues his involvement in missions by arranging and recording music, as well as assisting with computer-related projects.

If you are serving or have served as a missionary and would like to write a guest blog article about how using the Internet impacted your missions work, please contact OurChurch.com through our help desk

Karl Beaudry

Karl Beaudry has worked with the OurChurch.com technical support staff since 2007 and has an extensive web design/programming background. Music is his first love and he enjoys composing, arranging, and playing several instruments. Karl’s wife and 3 grown children are also musicians and they all love spending time at Disney World.

The post “Impact” Makes an Impact appeared first on Christian Web Trends Blog: Church Websites, Design, SEO.